Terms & Conditions
These Terms & Conditions outline important information about appointments, confidentiality, communication and the counselling service.
Counselling Services
Counselling is a collaborative process that supports wellbeing, personal growth and relationships. Individual outcomes vary and cannot be guaranteed.
Confidentiality
Your information is kept confidential within professional and legal limits.
Confidentiality may need to be limited where there is:
- Serious risk of harm to yourself or another person
- A concern about the safety of a child or vulnerable person
- A legal or court requirement
Where possible, this will be discussed with you beforehand. Please see our Privacy Policy for information about how your personal information is handled.
Appointments & Cancellations
Please provide at least 24 hours' notice when cancelling or rescheduling an appointment. Late cancellations or missed appointments may incur the session fee. Exceptional circumstances will be considered.
Online Counselling
Online sessions should be attended from a private and suitable location using a secure device and reliable internet connection where possible. While reasonable steps are taken to protect your privacy, complete security cannot be guaranteed.
Communication
Email and other communication methods may be used for appointments and administrative matters. Counselling support is provided during scheduled sessions rather than through routine email or text communication.
Emergency & Crisis Support
Mindelation is not an emergency or crisis service.
For an immediate emergency or serious risk, please call 000 or attend your nearest Emergency Department.
Ending Counselling
You may end counselling at any time. Where appropriate, you may be referred to another service if your needs fall outside the scope of Mindelation.
Professional Boundaries
Mindelation maintains appropriate professional boundaries to support a safe, respectful and ethical counselling relationship.
Feedback & Complaints
If you have concerns about your counselling experience, please discuss them with your counsellor where appropriate. You may also access relevant professional complaints processes.
Changes to These Terms
These Terms & Conditions may be updated from time to time. The current version published on the Mindelation website will apply to future bookings.